SWISSOTEL SHARM EL SHEIKH

Really great experience every thing was perfect , food service ,very good staff helpful speacially reception mona very helpful and attintive , swiss hotel really like home , thanks swiss hotel stay in top always , and speacial thanks finally to the mangement .

Fantastic, charming hotel. Beautifully presented. Very friendly. As a same sex couple - we were treated with nothing but kindness from all employees, all of whom wanted to help and keen to talk to us in English! We felt very happy and safe. Didn’t realise that by booking hotel we got access to three other Rixos resorts. Which were great to visit to break up the stay! Including Seagate Premium. We only had to pay for taxi. A real bonus! Big shout out to Amr at the pool bar. He kept the drinks, snacks and smiles coming to our sunbeds throughout our stay. And we absolutely loved the ala carte dining options - especially Mumbai (the Indian restaurant) and the BBQ flame tree. Very charming waiters who made sure we left full and quite drunk! Beach was great. Always a sunbed. Beautifully presented. Water park was fun. Entertainment was good productions. Room was massive (a little dated). But everything felt very convenient and easy.

We chose Swissotel Sharm El Sheikh for our honeymoon, expecting a 5-star Rixos experience. Unfortunately, it didn’t live up to that standard. Positive thing is access to other Rixos Hotels: The best part of our stay was being able to visit other Rixos hotels in Sharm, where the quality and service were far better. Landscaped Grounds: The hotel grounds are beautiful, with lush greenery that’s well-maintained. Room: We were upgraded to a Swiss Select room, conveniently located near the lobby, though the room was outdated. Despite the upgrade, our Swiss Select room showed signs of being outdated. No bathrobes or typical 5-star amenities like razors, toothpaste, etc. The minibar was reduced, no snacks available. However, housekeeping did a good job of keeping the room clean. Had only bath towel and face towel provided, no additional towel for feet. Wi-Fi worked fairly well in the lobby and inside our room. However, throughout the hotel grounds, such as around the pool and the terrace near the main restaurant, the connection was poor. Service: The level of service was the most disappointing aspect of our stay. Despite notifying the hotel about our honeymoon both before arrival and at check-in, the only acknowledgement we received was a room upgrade and a small cake. The service at Swissotel felt like a 3-star level, far below what we’d expect from a 5-star Accor hotel. Dining: Dining was a chaotic experience due to the hotel’s apparent inability to manage the number of guests. We encountered long waits for tables at dinner, sometimes standing with plates in hand. Breakfast was similarly challenging, with queues for food stretching to 10-15 minutes, and items often running out well before the end of service. Additionally, don’t expect to be served drinks at your table, guests had to queue at the bar for water and other drinks. When I ordered two glasses of wine, I was informed that they’d run out of glasses and was served wine in tumblers instead. Clean plates were hard to find - on several occasions, I had to search multiple times to find one without dried food on it. The food selection was disappointingly limited, even compared to Rixos Golf. Salmon at breakfast wasn’t served every day, fresh juices were limited to watered-down orange and apple, and the cakes were repetitive. Beach: The beach was sandy with enough loungers, but murky water and constant insect issues made it hard to enjoy. The towel card system was also complicated and inconvenient. Pools and Water Park: Only one small heated pool, and the water park was unusable in cooler weather due to freezing water. Spa: Well-equipped, much better then in Rixos Golf, but lockers didn’t lock, and shockingly, a male masseur and cleaner both entered the women’s changing room while my wife was there - an unacceptable situation that other Rixos hotels avoid by assigning female staff to clean women’s areas. Additionally, towels, slippers, and robes were not readily available and had to be requested. There was also no hairdryer in the spa, which caused significant inconvenience when we needed to freshen up before our evening flight. Despite complaints, the staff at the spa offered no solution, and it was only after escalation to guest relations that we were given a room for 20 minutes to use a hairdryer. Reception The receptionist who handled our check-in was friendly and upgraded our room, which we appreciated. However, at check-out, we encountered another receptionist who was dismissive and rude. We requested a packed lunch for our long journey home, but the staff refused it. By contrast, when we spent our final day at Rixos Seagate, their guest relations kindly arranged packed lunches for us - a difference in service that was hard to ignore. In summary, while Swissotel’s grounds and access to other Rixos hotels were nice, the poor service, chaotic dining, and lack of attention to detail make it hard to recommend. This hotel feels more suited to Russian guests, who may tolerate the lower standards, but it fell far below our expectations for a honeymoon stay.

The variety of dishes was very nice, especially the dishes made by chef Süleyman were very tasty. The rooms are cleaned regularly, and the fact that all the employees are friendly has greatly increased our satisfaction. Aqua park activities are very bent, children's families should come to each other. After 11 o'clock at night, the DJ performance was effective. Mona helped us with Mrs.'s speech. The construction of continuous ring expeditions with golf carts is very nice, it is expected quickly when you call. There are constantly medicines being made in cars for people.

Not bad hotel all good thanks for services and animation . All team - respect for you from me really exactly kidsclub and girls animators there you are the best my daughter very love you , your program so interesting and cool. Good luck! We will come back 😍🫶🌷