SWANDOR HOTELS & RESORT TOPKAPI PALACE

The resort is huge. The “all inclusive” is really just thr buffet. All the other restaurants are a la carte. The rooms are very average . The resort is not the best option for people without kids. Better option for families. The drinks are low end. Beach area is very small and way too crowded

Worst stay I ever experienced. Rude staff all over the hotel, except for at the restaurants. Good things about the place: 1. Spa experience was the best at Egnaspa. 2. Irish Pub at the property had a great live music in the evening. 3. Swimming pools are really good, but heated pools can be more maintained and temperature can be regularly monitored. They were not as heated as we have experienced elsewhere. Bad experience that we had during our stay: 1. Rooms will bake like an oven where the temperature go up-to 34 degrees Celsius and doesn't get under control with the thermometer in the room. Air-conditioning is centrally controlled, and the guest relations team is really rude to even understand the concern and not ready to help. They do ask the guests to open the windows and sleep, but won't help with the temperature to make the guests feel comfortable. They offered help once, where the technician set the temperature to 24 degrees C after initial complaint, but right after the technician left in less than 30 minutes, the room temperature was back to 29 degrees C. Fatima the guest relations team member, hanged up on me after calling and mentioned that a technician is on the way, but no one ever showed up. 2. We asked the guest relations team questions about things to do, where they directed us to the Concierge table, who were not able to help, and directed us further to the next table. This happened and we circled back to the first table, and were then asked to download the hotel application in the mobile phone to learn about the property. We certainly were not helped. 3. We felt all inclusive offer is more like a scam. The menu served during our multiple days of stay was the same and limited vegetarian options (without egg or fish). The beverages and drinks, were partially included and 40% of the beverages on the menu were not inclusive. Overall, worst customer service for the guests. The cleaning and bell boys are great, but receptionist, guest relations team, and everyone in the office-lobby building is RUDE.

This is a good hotel which is great value for money. Firstly the restaurant is open from 6.30pm - 9pm. It does get busy, but you can always find a table and the food is literally being made fresh right infront of you. Drinks are good and all branded. Hotel is spotless, very clean. The Pier/jetty which goes out into the sea is a great addition, with a bar in the middle of it. Plenty of sunbeds and room on here. Watersports on the beach. Bus right outside which takes you to town. Special mention to Kaan who worked in the lobby bar upstairs. Couldn't do enough for us and remembered our order every night. The Xone nightclub, which opens twice a week is another good addition. Don't listen to the negative comments, this is a decent hotel

Ignore the negative reviews - we stayed for 14 nights and really had the most relaxing time. The hotel is exactly as it looks in the photos. There were 5 of us and we had the duplex/maisonette and there was plenty of room for us all. The rooms were cleaned daily and they have an app/whatsapp so you can request the minibar be refreshed on any occasion that it wasn't. Initially we were in block 5 and had a problem with noise from next door at night. The children are young so we were in bed by 10 most nights and next door had loud music till midnight 2 nights a week. If you stay up till midnight you wouldn't have noticed this at all. They moved us to a slightly smaller (but still lovely) duplex by the small pool. The food was delicious - so much choice. I am vegetarian and I never got bored or had any difficulty eating. I cant understand how people find fault with it. There is so much choice and it is so tasty. We stayed for 2 weeks and none of us had any issue or complaints. The rest of the group all ate meat and they said it was really tasty also. We enjoyed lovely cocktails and wine and had no issues at all with either. I think some reviewers are just being picky. The main pool is cold but we were happy to stay in the smaller one for the most part. The sea is beautiful and warm and we swam there a lot also. The first week was quite busy so there would be a lot of people eating at the same time but the restaurant is huge and there is so much food we never had any problems. The second week was much quieter and so less busy re food/drinks - no queues at all. I think if we return (which we are already discussing) we will try to return at an off peak time but that is just our preference. We all enjoyed the slides (parents probably more than the children!) and spent our afternoons there. The lifeguards and 99% of the hotel staff were lovely. They are dealing with a lot of people on a daily basis which I would imagine can be tough but they were always helpful and efficient. I think it was the most relaxing holiday I have ever had. We had a great routine and loved cocktails, dinner and the entertainment most evenings. Our children absolutely loved it also. I came home feeling incredibly relaxed and I think it is definitely a place we would like to return to. We enjoyed every single minute.

Had a rake of beer. Didn't feel a thing. Went out of resort next day had 3 pints of same brand as in the resort and was rocking. Food was good. Kebabs bang on. Resort was clean Irish bar shut all week. Entertainment was ok Some good bands on (3 out of 7 nights). Good shows at the Collesium