SINDBAD CLUB

I would fly to Egypt for the food in the Italian Restaurant (A La Carte option in the Sindbad Hotel). We came as a family, 2 under 5, a fussy teenager and myself and parter and every one of us could not get over the food and service provided by the whole team. From start to end, the manager and staff were attentive to our needs, even helping with our little ones. The food was out of this world and I have attached some pictures to show. Cannot rate this place highly enough and would come again and again!

We had a brilliant relaxed week in Sinbad Club. Food is above average for 4 star plenty of choice no real complaints. Drinks were plentiful and although budget alcohol, we couldn’t have been happier considering the price of the holiday. The staff are lovely. Obviously staff are all hungry for tips, however it must be said that every single staff member, regardless of if we tipped them or not, could not have done more to help and could not have been more friendly or polite. I would stay here again without hesitation. Worth special mention is Mr Atef Kassim who was in housekeeping at the beach bar, he was the most delightful friendly guy and could not have done more to make our days at the beach so enjoyable, thank you Atef!

I am now formally pursuing a formal complaint against this hotel with our booking agent following one of the worst experiences we have ever encountered on holiday. I would absolutely NEVER recommend this hotel to anyone Upon arriving we were shown our room which was like a dungeon dark, plaster hanging off the walls and all over the floor We were moved to a slightly better room but this was so dark I had to use my phone light to see into the wardrobes we were also ground floor with a 2 year old. Not ideal but couldn’t be bothered to change again. Two days later we came back from the pool to find our hotel room bathroom flooded. Extremely dangerous with a 2 year old, we were away with friends and so had plans and needed to get ready. We were advised it was a 2-3 hour wait and so we requested to change rooms again. We packed all our belongings (in tow with a 2 year old who’s hungry and bored) and moved about 20 doors down. We unpacked and went to leave to find our patio door wouldn’t lock and so our room was now unsecured. At this point my husband went to see management to complain and address the issues we had faced. It turned into an escalated confrontation with management and staff being extremely rude, with no compassion whatsoever! We were upgraded to a suite and told ‘this is the best room in the hotel’ complete lies I’ve seen much better online and although the room was better it was dirty…coffee splattered all over the bedside tables, long thick black hairs rolling around the corners of the room. So off we packed again and moved into another room with my poor son trying to understand what an earth is going on! We demanded compensation and was advised not possible but management would come and see us the next day to discuss our concerns. Which they never ever did and we never spoke to management again The only compensation we received was a couple of soft drinks and two cans of beer in the fridge. We even requested late check out on our last day and still had to pay 1500 EGP. Honestly you couldn’t write this experience We all came down with terrible illnesses while we were there and since returning home and it doesn’t surprise me at all the hotel is not clean and the food is not great. I personally think it could be the plastic glasses they use, they never look clean and god knows how these are washed and reused The drinks are awful, the buffet food is ok, we tried to book an ale carte reservation every night constantly booked up and could only do 2 nights out of 7 nights. Children can’t eat in the buffets between certain times so everything was just a nightmare with timings There is a small handful of staff and I mean a handful who are amazing and a credit to this hotel! However the reception staff and management are rude, talk to you like **** and have no compassion for your holiday or situation as long as their back pockets are full of money. The flies are horrendous, the pools are cold, the slides only come on at certain times and junior slides never ever open during our stay. There is no chill out bars with seats in the sun, just old looking shacks with very limited choices with staff who can’t be bothered. There is one bar which has nice seating but the flies around here (probably as it’s next to the buffet) are unbearable. The lobby is dark and uninviting and so are the rooms. If you have paid for a top spec room you might be ok however to change rooms 4 times on holiday is just completely unacceptable. The only nice part is the beach area (probably because it’s not actually attached the hotel and is across the road!) This is up there with one of the worst holidays I have ever been on, it’s put me off ever returning to Egypt but I know for a fact I would never step foot in this hotel again if someone paid me. This is my honest experience and hopefully this might save someone the nightmare we encountered. Save your money and go somewhere else. I look forward to formally perusing compensation from this hotel and taking whatever I can (social media) and formal routes to get back what we deserve!

Our 4th visit in this beautiful hotel was perfect as always. We can't fault anything. Best place is relaxing pool.... clean and lifeguards always happy to help you to find a sunbed. Our room was cleaned every day.We will definitely be back again very soon ♥️

Our experience was amazing here. The staff were excellent and very happy. Always went above and beyond for us. We will be back next year for sure. The hotel was so clean and tidy. Also loads to do in the complex. Food was very good also. I highly recommend Sindbad club.