SERENITY QUEEN HOTEL

Finally got round to writing my review on this hotel! We went in August, me and my partner and our 19 year son and 10 year old daughter + couple with a 4 year old girl who are also family. I would thoroughly recommend this hotel to anyone wanting to go to Turkey on an all inclusive holiday with their family, large family group or a couple. It is probably not ideal for a group of young clubbers who want to go out every night but I think that is pretty obvious when you book. When we were booking the price was very good value compared to other hotels in the area and I put this down to it being a new hotel and trying to get on the ‘map’ and getting good reviews which I think was the case. As mentioned in other reviews there are not many English families staying there but that didn’t affect our holiday. The transfer in a cab is around an hour and a half which I would recommend booking. Pros – we are quite big drinkers so the branded drinks and cocktails were a bonus! We all found the food decent and varied. Entertainment staff were genuinely top people, at times we were the only English people taking part playing darts or rifle shooting and we didn’t really understand the conversations but they always made the effort. Barman Mehmet (guy with the tattoos) who worked on the bar on the pier was a top guy, loved the guy in the late bar (Cosmopolitan bar) who was also called Mehment who was a total gent and Roija who served the drinks on the balcony were all diamonds. I cannot fault any of the staff. Cons – on arrival late at night our room wasn’t ready so we got a temporary room which our daughter had to share our double bed for the night and my son slept on a sofa bed. The next day it got rectified and we moved to a nice room but it did stress us out at the time. I found the bar manager in the bar in the lobby (can’t remember his name) as very pushy for tips and always on about leaving reviews about him on trip adviser and all his instagram followers and taking photos. Fair enough but I saw him on numerous occasions giving the younger staff a hard time which I found unacceptable.

The hotel is nice, with a fairly large area and pretty good cocktails. Room cleaning is decent. The food will be okay for the first few days, but later it becomes repetitive — the same things over and over. The only really edible option is chicken; everything else is rather bland. There was nothing special about the food during the stay — you won’t go hungry, but you won’t be impressed either. It’s very convenient that there are bars by the pools, and I especially liked the adults-only (16+) pool, where it’s quiet and also has a bar. However, the animation is very poor, and in the evenings there’s nothing to do. There’s little to offer young people except sipping cocktails and listening to the action going on in neighboring hotels. The service isn’t terrible, but they do love tips, and the service quality improves significantly when you give them. There are a lot of Russian guests, so if you prefer a vacation without their behavior and mentality, I would suggest choosing another hotel. If you have a late departure, there’s no place to store your belongings, and you’ll have to pay a hefty amount if you want to extend your stay in the room. We wouldn’t choose this hotel again, and since we paid quite a bit, there are definitely better hotels available for the same price.

Totally disgusted with this hotel, I was so looking to go there and a week left after sorting out my return cancelled flights and booking new ones. Get an email today from on the beach that they are closing the hotel on 31st october and they cannot honour our booking and trying to give me a crap hotel.. i booked this 5 months ago for a reason for 8 people.. a special 18th birthday fr my daughter anf now a week before they have cancelled it.. why put dates on if you are closing it.

We had an amazing stay at this hotel! It’s new and modern, which made for a really comfortable experience. The beach was great and the sea warm, but still refreshing, making October a great time to visit. The cocktails were also excellent and offered a lot of variety. The entertainment program was also great, and everyone was super friendly. A special shoutout to Ahmet, who gave us great company and was very funny! Warm regards to him. Overall, we had a wonderful time and would definitely recommend this place. p.s. the Starbucks coffee was a great bonus

We spent in Serenity Queen a wonderful time. The hotel was beautifull as well as the beach and swimming pools. I also have to mention the food which was amazing and diverse. But these things are not what we miss the most. The most we miss people who we met there. All staff were so kind that we really felt special, as a part of a family I’d say. Entertainment guys (Emre, Ahmed, and others) „forced” us to play volleyball, darts and archery but we definitely don’t regret it :) Our sons will certainly remember the fantastic waiter who joked with them and showered them with balloons. And what we’ll remember for sure are dinners in the moonlight with great service from very polite and helpful Bilal, who with the help of his colleagues made us feel really special.