PANORAMA VILLAGE HOTEL

We arrived late on the Saturday night and we booked a superior sea view room. Unfortunately like the others we were placed in a room around the side of the hotel no sea view, had a fan from the restaurant on the balcony blowing the smell of fish into our room. Our air con did not work and was like a warm fan. Went to reception and told to come back in the morning, we went first thing and told to come back at 12. When we did we were upgraded to a beautiful sea view room which at the time we were so happy about but really that was what we originally booked. I wanted to cry the night before with the room which we had been put in and we did start our holiday off stressed and unhappy. However if we had that room from the beginning the views were stunning looking out over the pool and was lovely a modern. We spent most of our days down at the beach as not many sunbeds avalible. All inclusive cocktails were nice, and the food was okay. I probably would not come back to this hotel mainly for the stress caused at the beginning of the holiday. The photos added are from the upgraded room.

Definitely would not return here. Similar to lots of other reviews, reception put us in a completely different room than we had booked, it was dark and dingy and really run down. When we complained, the reception staff were rude and dismissive and just told us to come back the day after, without asking any questions about the room. The next day we managed to move to the room we paid for, with no compensation or apology. The worst hotel experience I’ve ever had. The sun loungers are full from 7am, with most of the beds empty until mid day. The pools are grimy and fairly old. Food was actually quite good and the bar staff were really friendly.

on first site hotel was lovely greeted was warm and welcoming gave us all the information we needed, on our first full day we got to know were everything was and all the pools its a shame they arnt heated ( very cold) bar servise was great and very welcoming , entertainment was a bit dull repeated most days , Food wise is our only problem same things most days and at its best luke warm to cold , i dont know if ths was becouse it was coming to the end of the season but could of been better, rooms was lovely and clean well most days lol dust ... the bus driver is great makes us laugh he works hard driving 2 buses all day, day trips out is a must some lovely places to see over all a great hotel just let down by the food

If you want a chilled holiday, then this place will suit you. The food was great and varied for every evening meal. The pool was a bit cold for my liking, but some may prefer that. The walk into the small town is about 10-15 minutes depending on your walking speed. There’s a steep incline to factor in, even if you get the free bus down. We went down a could have times, and it’s a very pleasant and clean area. Live football is available down there, we used the Classico bar. Very accommodating and friendly. The entertainment at the hotel was run by Matt and helped by Elsa and Ella. They were all great and loved interacting with the guests. The view from the terrace balcony is beautiful and a pleasant place for drinks. The staff at the hotel were all friendly, especially Marie behind the bar and George the matre de. We stayed in a suite, 2 adults and a 15 year old. The room was spacious and cleaned daily, along with a view of the upper pool area. All in all, a very enjoyable stay for us. But if it’s a lively place you want, this isn’t for you. I would definitely return, as my visit didn’t disappoint on my first visit to Crete.

Came back on Monday from a 10 day holiday at this hotel! Honestly I don’t normally write a review but I felt like I had too because of the amazing experience we had.. our rooms were just lovely the staff are so friendly and helpful especially the young lad on reception I can’t quite remember his name think Carlos and the entertainment with Matt was fantastic, the food wasn’t amazing but it was good enough. The only criticism I have is the sunbeds around the second pool need renewing and people leaving towels on the beds 24/7 so no one else gets a look in needs to be dealt with but apart from those two things we had a great holiday.