PALOMA FAMILY CLUB

Stayed twice, nice hotel and grounds. Some staff friendly some not so. First time was May when there was no entertainment and you could get a sun lounger. Second time was Sept and everyone pegged towels the night before so never any available in the whole 9 nights we stayed, resulting in us having to go to beach to use loungers every single day which we didn't want to do but had no choice. Food for all inclusive in Bitez is OK, something for everyone daily, salads are lovely, fish dishes, meat dishes, and plenty snacks and ice cream through the day. Drink is hit and miss and no one cocktail is ever the same, they just slap anything into your beaker. Some people on reception are friendly, some not overly helpful. They do an A la carte evening in an upstairs restaurant, unless you enquire you'd not know about it. First time we went one of guys from bar came and asked us if we would like to go, the second time nobody did so had to ask if we could book. I would not really say it was geared to kids, there is a water slide going into the other pool at top part or hotel ground but that's it, a kids room with a few cushions inside and a very small play area but no kids club. The walk up to main restaurant is not great for elderly or people with disability's at all. Some evenings it would be a struggle to get a table once you have selected your food. First time we stayed the sheets were changed daily, second time we had to ask for them to be changed and they only changed them once in 9 nights. Beds are very firm so bare this in mind. There are coffee and tea stations where you can get a drink from around 10am to 10pm then they get switched off. I think they need to possibly add more loungers (but doubt there would be room) and more tables to restaurant areas during peak season-it was very crammed. The grounds are very nice and have mature plants growing everywhere and climbing all around the buildings which is nice to look at. The hotel I believe has had a refurb so the décor is very boho with lots of nice decorations here and there. There are fridges in room and water in there for arrival, try to request lower floor as the terraces are better. Many of the staff work very hard to make your stay a good one, some run around looking busy but have no time to stop and help you and can be quite grumpy. I cant remember his name (sorry) but the red haired young man who we spoke to both times staying needs to be promoted or similar, his English is great, he is very well mannered and he goes above and beyond helping. Very cheerful and brings an up beat presence to Paloma! It is a bit of a walk to and from the main part of beach and shops set away from the hustle and bustle, you do feel safe here and only one way in or out and somebody on reception 24 hours a day. Perhaps if they built a stage type area for the odd entertainment they put on it would make it more fun. They allow you to pay extra to keep a room on if you ask and they have availability if you have a late flight. Great hotel and great value for all inclusive, would recommend!

Absolutely awful time at this hotel, watered down drinks which made us have a bad stomach the entire time. Avoid if you have any dietary requirements they don't label anything. No kids club just pillows and table, the playground is unsafe and my child has been injuries three times since being here. Also asked for a cot bed and this was ignored. Pool was freezing and never warmed up. Staff doesn't really speak English either and obviously don't like the English. Best bits were probably the cats although be aware there's fly's everywhere and the hotel room is only changed in the afternoon and if you have a toddler who sleeps during nap times during this time then you know your room will be missed. Also we requested toilet roll which was ignored ...

It really needs updating safes need to be in room not allocated at front door of hotel Trees need to be cut down as overgrown and cannot use balcony because of this we had 2 sunbeds on upper balcony but could not use them There are not enough sunbeds and people leave towels on sunbeds 24/7 and nothing is done about it On day you leave there is no shower room to use so your out of room at midday and not picked up till 7.15 ridiculous if you do manage to obtain a room it's 35 euro I have to say bar staff are brilliant very friendly and cannot do enough for you While we were there 7 people had money taken from there room cleaners had taken money from draws hotel did reimburse the money and cleaners were sacked this spoilt what can potentially be a great hotel

Do not book this hotel! The food is inedible. Hot food is over cooked and cold by the time it’s served. We ended up buying food from the supermarket despite being all inclusive. The restaurant is frequented by scavenging feral cats which we found most off putting. there is no table service - you have to fetch your own drinks. The showers have no non slip tiles or hand rails so absolutely lethal. Also they are filthy with black mildew! Our ground floor room was where the cleaners congregated very early every morning with their noisy trolled and then dumped everyone else’s dirty bedding on our balcony. There is no complimentary shower room for late departure travellers and if you ask to keep your room on they will charge you £35!!!! The alternative is an OUTSIDE shower next to the pool!!! There is a late breakfast mentioned in their brochure but it doesn’t mention it will cost you £10 ! To get to the beach you have to walk past an area which has open stinking bins which is absolute stomach churning. A few staff are friendly but the majority are nonchalant and rude. We have travelled to Turkey for 23 years and have NEVER had such a bad experience.

Worst holiday I have ever been on. Fowl food, Non slip tiles do not exist so be careful when it comes to a pool side room. I slipped on the wet 'non slip' tiles from everyone jumping in and out of the pool right by my room, which resulted in a broken ankle and needing an operation while I was on 'holiday' the hotel manager lies and tries to cover his back but all he does is drink all day, no 'manager' was helpful with the paperwork from the hospital took 3 days for them to send an email. No wet floor signs, rails covered by overgrown bushes, window doesnt shut in the bathroom. Overall an awful holiday in an outdated overpriced hotel.