OZ HOTELS SUI RESORT

This is the worst hotel I have ever been too, 5 stars they are barely a 2 star. On my first day we ordered 3 things from the pool bar menu, cesar salad, kebab and pizza. Cesar salad the chicken was grey, dressing brown and old salad, chips cold and the pizza was like a frisbee.. I laughed it off and asked why it was over cooked told this is the way it is.. Dinner that evening over cooked ,under cooked and chaotic.. you are lucky if you can get a clean plate and the staff are keen to only look after themselves. We also found a bit of metal in the food which was reported to management. They have no respect for the guests, if you are not within half an hour of the dinning room open you will not get anything and you need to look closely at everything you eat.. half cooked, stale bread, salad that's left out, over cooked food so bad it it rock solid, soup that has gone mouldy. There is a lack of management and the staff don't care. This was just the start of our holiday. Drinks were undrinkable and little care given. The staff either do not care or have no access to cloths for cleaning as all areas are sticky . We became very ill after day 2 of our holiday we complained to booking.com. I spoke to the manger who apologised and advised of concerns of undercooked food , lack of staff care due to staff rotations and took some ownership but by this point our holiday was ruined.. We spend the 6 nights at this hotel stuck in our room or as near to it as possible as we needed to be close to a toilet.. if I had never been to turkey before this would have put me off ever returning luckily we had spilt our stay and moved onto a better hotel for the remainder of our holiday who repaired some confidence in returning to the country however we were still ill and spent our whole holiday with nausea.

Not the 5* experience. Very honest review- probably the worst value for money and holiday experience. Few reasons why I would rate it so low: -food was pretty much the same everyday. Breakfast average selection compare to other 3-4* hotels in turkey. Mainly cold unless you are there right at time they open. -Spa quite pushy on sales. You couldn't pass by without staff trying to sell massages etc. Pool was very cold. We found sea warmer than indoor pool. Same for outdoor, which was expected. -reception team hard to be found. Majority give a vibe they don't want to be there. -be aware, minibar is not filled with all soft drinks. You get it for first day and then it's water only. -very repeatetive entertaining system- staff at the other hand was really friendly and good at their job. - majority of staff spoke to us in Russian, which we cant understand. -Pool side food- ordered ceasar salad, got lettuce with chicken burger chopped into pieces, topped of with few spoons of mustard. - On the bright side staff at the bar and housekeeping kept that place going. Very friendly, hardworking, you can see few key people from breakfast until late hours. Hotel itself is absolutely beautiful and clean. Rooms are what you expect and look like ones on pics. Great maintenance team- issues we had were resolved on the spot. Have to add coffee place on site was also very good. Big shout to guy who worked at the bar by the pool. Very cheerful and always happy to help.

We went for family and friends holiday in October 2024. We had a high expectations for 5 stars, which been verified very quickly after arriving. Overall the hotel looks nice and clean. The location is not the best as lying by the pool you can see the wall, shops and cars drove the street. The hotel has a shuttle bus to the beach which is pebbles one but with bar and beach loungers. Food - very repetitive, not much to choose. Most food were cold. Only Turkish tea to chose, no others. Dinner in very weird time from 18.30 to 20.30 where before 19.00 o'clock nothing been added, so when you arrive at 20.00 you have not much left. Ice cream for kids only between 13.00 to 17.00. Drinks - many times the various alcohol was put of order so you couldn't get what you wanted, even mint for Mohito was finished very often. Drinks been made very poor quality. Room - the room itself was tidy when we arrived however during the stay the cleaning service was very poor. Entertainment - nothing really. Apart from darts during the day it wasn't any day animations. They have amphitheatre however we have been told that on the end of the season is nothing there. It's been few shows like acrobatics one or live music but nothing special. I would say that the hotel should keep the same service standard through hole season. Unfortunately, we felt in every moment, that the hotel is closing in 2 weeks.

[  ] Spa problem - rude staff [  ] Food finished early [  ] Disco closed [  ] Sesha salesman is really good [  ] Berat is really good to speak [  ] Murut is serving drinks with a smile [  ] Outdoor bar, Enver is a cocktail legend [  ] Check out they said "finish"

Very poor food and drinks. We are far from fussy eaters but buffet had very limited options and the quality was awful. We tried burgers one night instead of buffet they were cold, tried pasta at the pool bar and got mouldy Parmesan. Did not enjoy one meal. Staff friendly & housekeeping very clean. Definitely not a 5 star.