MEGASARAY RESORT SIDE

Let me put it all together in chronological order. We arrived before noon and received a warm welcome, English was not an issue, and all spoke the level we needed. The lobby is just beautiful. We had booked a family room with an extra bedroom and a big terrace and it was ready as it should be just after lunch, around 1-2 pm. The room was nice and clean. There was a small glitch with the AC in the living room, it did reset all the time after a few seconds. After talking at reception, it was fixed during dinner the same day. This can happen. Regarding food, it was OK, but yes I can imagine more options, daily changes, and more free seats. Drink machines were a lot of the time empty serving only 1 juice favor. What needs to be improved is the part of the dining area with AC, there was simply garbage in water flowing down from the cold door glass. Disgusting, we never came back here. Regarding pool bars, except one at the entertainment pool, later afternoon no ice coffee, ice crush, lime, etc... So here is a place to improve and shine more. We liked the free popsicles (again only at that single bar). The elevators :) Yes definitely a bottleneck in time of lunch/dining time, but not sure if I would be able to change something here, It was built that way, facelift cannot change it. The outside area at the hotel is very nice, and clean with an external wall fountain. We were long sleepers, so we went to the pool around lunch and always found an empty place to take a seat. The area at sea is not that nice, looks older, and needs a refresh. One shower for hundreds of people is simply not enough. The sea was clean. And here I come to the bad experience of the holiday, the injury that happened to our daughter. She was just swimming in the lower pool and when touching the side wall with her foot, she cut the sole badly on a metal plate that should not be in a pool under any circumstances. After initial shock and search for a nonexistent lifeguard! everything went smoothly and within a few minutes thanks to the very kind nurse, a doctor at the hotel, and in the hospital. The only comment here would be, that the medical staff should speak at least basic English (I know they are employees of the hospital, so not to blame the hotel). As the wound was large, she got 7 stitches and the vacation was for her over. And here I come to a very positive experience. It was the stuff. Once they knew what happened, they offered all the help they could, we got a trolley, late checkout, and shuttle to the airport, and they asked every day about the foot. I must give a big thank you to the whole customer relations team including their manager, the local nurse, the waiters, simply all. Maybe it was also because I was polite and from the beginning understood that those people were not those who built and checked the pool. It did not make any sense to shout at them even though I was pissed of of course. So again thank you. After the return, also the complaint through the travel agency (including the hotel) went well, so I cannot tell any wrong with the stuff. I hope the pool will get a detailed safety check! and the few things that did not make it before the season-opening will be mastered and finished. Will I come back? Yes! In all, it was a very nice and friendly hotel with great people. We felt great there.

Firstly, I will start with the negatives, as there are few positives. We were the only English people in the hotel as it mostly filled by Russian holiday makers. The food was so repetitive I didn't bother eating anything for the last three days, and who wants chicken and rice for breakfast with chips? There was definitely no English type food and mostly it was Turkish, and could have been Russian food. It was just awful. The deserts however, were not too bad. Outside the hotel there were excellent food places and we ate there for the last three days. Here is a positive: The beach bar food restaurant was excellent if you wanted a pizza or a burger with nice french fries. This snackbar totally puts the hotel food to shame. The hotel itself is really nice and has a great layout. Some of the entertainment was good and quite a bit of the hired in acts were awful. Even the hotel staff admitted the food was VERY POOR. I will NEVER GO AGAIN!!!

When we checked in at Megasaray Side , we were told the room was ready , but when we walked in and saw it , it was not charged . The next day started me having a problem with cleaning , refilling the bathroom and minibar . But thanks to Akmaral Digerbaeva , after talking to her that we had problems in the room , then everything was fine . Every day we were happy with our room . Thanks a lot to Akmaral for the professional attitude and for making our stay better .

As for fitness I really like athmosphero, fitness trainer Esra is very friendly and energetic. There are many cats in the dining area this is big disadvantages. Sport areas are good also garden is tidy and so on. Disco is little bit boring and night events are bad

Lobby barman efe is professional. The drinks are so tasty . Also guest realtions are very nice elif and hilal . They are so sweet people. About food it is so delicios and varios i love them. The pools and entertainment if hotel is so good . Thank you so much megasaray hotel.