MALIA MARE HOTEL

Jet 2 booking September 2024 Greece Malia Mare B&B 3 star Holiday review When looking for a holiday, we decided on Greece and was really looking forward to a nice relaxing break. When we booked this hotel, we thought we had got the right place for us, the rooms looked nice on the advertised pictures (jet 2 website). We booked for a weeks holiday in September. Upon arrival at Malia Mare it soon became apparent that what we had booked wasn't anything like we had viewed on the Internet. The first thing we were informed of was the additional of things within the hotel. Air con was an additional 9 euros per night, and there was an additional cost for the safety box. This was not stated on the Jet 2 room facilities about the hotel. This was something we should have expected, we didn't budget for it. We then made our way to our room, without any assistance, and having to carry our cases up a flight of stairs. It soon became apparent our room and the hotel was nothing like we had seen on the Jet 2 website. Faults in our room -light fittings hanging off the walls with cables exposed -air con unit had holes in it, showing the wires inside -bathroom had a small window in which was open, giving views into the neighbours room -tiles on the floor and walls were cracked with chips missing out of them, leaving sharp edges -shower leaked all over the floor when we used it -dirty old shower mats and towels -no shelf in shower for products -balcony not accessible as table and chairs put on there used all the space -bedding wasn't changed for 5 days -only 8 hangers provided for 2 adults clothing -broken drawers -damaged fridge -black mould in cupboard -only plug socket behind bed was hanging off Hotel faults -staff not helpful -breakfast very poor, not fresh and very dry -dogs and cats running around pool area We went to Greece for a relaxing holiday and it couldn't have been any further from exactly that.We were told we could move rooms for 15 euros per night!!! As a young couple we felt that we had been put under the same umbrella as alot of the young people that go to Greece, for a party holiday. And we feel that's why we were put into the room we were. This totally ruined our holiday and feel we weren't given the holiday we booked. We spoke to the Jet 2 rep the day we came home, as they were only at our hotel twice a week which was the day we left as the other day we was booked on a trip . Only to be informed they couldn't do anything about it as we were leaving. Overall we were very disappointed with not only our hotel and the experience we received, but also the false advertisement from Jet 2 when we were booking our holiday. We wanted to be honest and truthful about our experience just to prepare anyone that may be visiting this hotel in the near future. Yes it's only a 3 star hotel, but it felt more like a 1 star inbetweeners hotel.

Me and my friend have just returned home after 5 nights at this lovely hotel. After receiving an email from Jet2 a couple of weeks before our trip detailing how their rating has been lowered, we were slightly skeptical. However, after our stay, we were genuinely baffled as to why their hotel has been ranked down! The cleanliness was brilliant, rooms are a lovely size and we had a ground floor small balcony which was lovely to sit at. The staff are all lovely and we were absolutely blown away by the food at the pool bar. We ate there every day! (Please try the Cretan salad, it is amazing!). We were always met with a smile and the staff could not do enough to make our experience enjoyable. Plus, the prices are great too! The pool was lovely and the sun beds were too! We kept noting how lovely it was to have comfy, padded sun beds and a pool that was not only clean but well kept. With this hotel being located close to the strip we were worried about noise, however it is quiet and you cannot hear any music. The only thing to note is that we couldn’t figure out the air con, however we didn’t ask so this may be on us! We were so impressed with our stay here, it is a lovely, smaller hotel that I would recommend to anyone travelling in a couple or with friends. Thank you so much for making our holiday so brilliant and relaxing!❤️

Malia mare is an amazing hotel and would highly recommend. We stayed for 7 nights and loved it. We arrived late at night and was greeted by the security guard who gave us the key to the room and we then checked in, in the morning. We were already aware that we had to pay for air conditioning so this didn't bother us. The room was small and a bit basic but was very clean and had a fridge so we were happy. It also had a safe which was great (we did have to pay for this, but again we knew that beforehand). The pool area is wonderful and the food was incredible! Highly recommend the chicken gyros or the Cretan burger! The staff are so lovely so ignore any other reviews. Just respect the hotel and they will respect you. We did go in September so schools and Uni's have gone back, but even then there was still an atmosphere. The breakfast was nice, put if you have a picky eater then may struggle but can't complain at what was offered. We ended up getting late checkout which was 6:30pm for 25 euros so not bad at all for the extra day you get. You are right in the middle of the old town and the strip so great location. You don't get the noise from the strip either which is great. If you didn't want to go the strip this would be a great hotel either way. Would note that the shower is small so if you are on the bigger size, the curtain may stick to you. This didn't bother us though as everything dried off pretty quick in the heat. Would definitely come back again!

My partner and I stayed here during August 2024. We had an absolutely amazing stay at the hotel. We arrived early hours to a friendly and helpful security guard who got the aircon and safe set up for us. The next morning, when paying for the aircon and safe, we were informed we had been upgraded for free for two nights and could stay for a discounted rate in the upgraded room. Overall the hotel was spotless, the food from the poolside bar is of an incredibly high standard and the staff, in particular Kostas, were fantastic. Our room was refreshed daily and towels and bedding was changed every three days. Late check out was available for a fee, but had the room until 6pm. A true gem for anyone wanting to visit Malia.

Positives - The pool area is very nice, clean, with comfortable sun loungers as well as a shaded seating area. In addition, the pool bar was also very nice, pool bar food was lovely and fairly priced. Hotel location perfect, being only a few minutes walk from the main strip where all the clubs, bars and restaurants are situated. The 2 gentlemen often behind the pool bar were incredibly nice, spoke very good English and were always happy to help. The room was reasonably spaced for 3 people, beds were comfy and room comes with a balcony. Negatives - The bathroom is very poor, the shower was tiny and was not attached to the wall, this accompanied by the cheap shower curtain meant that every time someone had a shower the entire bathroom got flooded. For paying £800+ per person, it was our expectation that we could have a normal shower and not have to hold it by hand over our heads. On top of this our towels were not changed once by the maid despite her coming in a few times to make the beds and just generally tidy. The older lady who is on the reception is completely useless and unhelpful, anytime we asked anything of her she made it seem like it was hard work. Furthermore, when checking in she was blunt and unhelpful, told us our room number and didn’t even direct us leaving us to search the hotel and find the room ourselves. Nor were we offered any help with our baggage. Similarly, the lady who was often behind the pool bar was horrible, same bad attitude as the woman on reception. Completely unhelpful and always had a face like thunder, again made everything u asked seem like hard work. Very strict rules in hotel so be aware you will not be allowed to play any of your own music at poolside or bring any form of food and drink from outside the hotel. We had a few dealings with the woman mentioned previously trying to confiscate our water bottles we had bought from the shop opposing the hotel. Air con not included in room, paid 9 euros per day for air con that just blasted warm air around the room and made us all ill.