JAZ CASA DEL MAR BEACH

Perfect getaway. All the staff were very attentive and nice. A potential downside for some people is that there are lots of interruptions (every morning maybe 4) at the pool for excursions. For us, this was not much of an issue but it might be for someone else.

I am very satisfied with the hotel. Wonderful ambience, friendly and helpful staff, fantastic food! I also had an excellent experience with Dr. Omar at the Jaz Casa del Mar Hotel. He helped me with a cut that required ten stitches, and I felt completely safe in his care. He is incredibly patient, always smiling, and remains calm throughout the process. I truly trusted him the entire time. His ability to speak multiple languages is a great advantage. Thanks to him, my injury didn't ruin my vacation, and I wish him all the best in his future work! I highly recommend him!

Very nice hotel, friendly staff and amazing entertainment team. The programm offers lots of diffrent shows and activities.The whole hotel is always clean and the rooms are in a very nice design. The food is very good too. We would definitley recommend the Hotel amd are planning to come back next year !!

Pro's: The executive suite was nice, with a comfortable bed and pillows, and most of the staff were kind and attentive. The gym was well-equipped, and the wifi was decent. The pool areas were lovely, with good sunbeds, and the a la carte food was enjoyable. The resort had strict security to ensure no one without a bracelet entered, and the atmosphere was generally calm, with no disruptive behavior from guests. There were plenty of activities like table tennis, volleyball, and yoga for those interested, and the resort stopped playing music by 23:00 when outside shows were happening, making it easier to sleep. Cons: However, don’t be misled by the overwhelmingly positive reviews. We spent €2800 for a 7-day all-inclusive executive suite, which felt like a waste. After some research, we found that animators reportedly get a day off if they gather enough 5-star reviews, potentially skewing the feedback. One major issue was the constant loud music from the neighboring Swiss In resort, especially on the beach, where it was nearly unbearable unless you like techno or odd remixes. The animation team’s shouting through the mic added to the disturbance. When Swiss In hosted shows, there was no curfew, so sleeping in ocean-facing rooms (like the executive suite) became impossible. Breakfast was disappointing, with overcooked omelettes and watery scrambled eggs, and the buffet was repetitive. There was no pool service, and wifi access was limited unless you asked for more. The minibar charged extra, and only soft drinks were included in the all-inclusive package. Booking a la carte restaurants was a hassle—limited to three reservations, one per restaurant, and you had to handle it online yourself. I even got traveler’s diarrhea from the hotel’s water and had to buy bottled water outside. Staff also questioned me for taking glasses to the room. The wine was awful unless you paid €41 for a good bottle. The coral reef was mostly dead, and entering the sea was uncomfortable due to the rocky shore—sea shoes are a must. Only two of the three pools were heated, and the splash bar staff were rude. The resort itself didn’t match European 5-star standards, and beach vendors regularly approached us to sell services. Room cleaning was subpar, with overlooked details like toothpaste stains on the bathroom mirror. On our last day, only cold water was available in the shower. Lastly, the power sockets in the taxi waiting area didn’t work, and the air conditioning was poorly placed above the bed. If you visit in November, the evenings are chilly, there’s a lot of wind, and the sun sets early around 17:00.

Firstly I must mention, that I rarely write reviews, however on this occasion I feel I must. Working in the travel & tourism business for all most 30 years, I have been to many hotels. The Jaz Casa Del Mar really did exceed all expectations. The location is great, only 15 minutes from the airport and on its own private beautiful beach is idyllic. . The food is amazing with the choice to dine in 3 speciality restaurants is a culinary delight and the food served to us was what you expect to pay good money for in a top restaurant. What was exceptional though were the staff, from front of house to the chambermaids, nothing was ever to much hassle. I REALLY must mention a few that stood out and went above and beyond that made our holiday. Omar who looked after the cleaning of our room. Mahmoud Ali from the bar. Abd El Rahim from the restaurant. Hassen from the restaurant. Mohamed Ahmed from the pool. All true gentlemen and we can honestly not thank you enough for being so kind, warm and friendly. I would highly recommend this hotel and hope to return in the future. Victoria & Dave