HILLSTONE BODRUM HOTEL & SPA

We arrived at The Hillstone on 13th August for a 10 day stay and we were immediately upgraded to fabulous rooms next to the pool. The view from the pool is absolutely breathtaking overlooking Bordrum harbour and Kos in the distance. We booked bed and breakfast because we taxi down to Bodrum town centre every evening which is around £5 each way. It’s a 25 minute walk but not for us in August thanks! Hundreds of lush restaurants and great shopping with all the usual handbags, sunglasses and genuine fake clothes lol! Anyway back to The Hillstone…. Super fabulous pool, great food and very friendly staff but a special mention to Ayse, Leyla and Soner, they are a credit to the hotel, not only incredibly hardworking but lovely happy people who cannot do enough for you, Thanks guys and keep being wonderful. Sam, Steve, Ruth & Tim from the UK

Manager in this hotel has been trained to understand that the customer is always wrong this is endorsed by the owner. Customer service is a disgrace !!! Hotel has the potential to be a 4 star hotel and never a 5 star it’s old and dated, with the current management it’s more like a 2 star and that’s a shame. Nice views of bodrum, rooms are very tired, bath leaks and the air conditioning is completely non functional. This hotel also has a habit of charging customers twice which has happened to me on 2 occasions with no resolution or response or concern from any of the management.

We just checked out of this Hotel today and I can't recommend it highly enough to anybody who is holidaying in Bodrum. It is only 1.5kms from the bustling town centre which was great for nightlife but far enough away to have nice quiet relaxing days by the pool. The hotel itself is beautiful inside and outside and very well kept. The rooms are very spacious and bright with good air conditioning. The staff are all very friendly and couldn't do enough for us. I would like to give Soner a special mention as he was always with a smile and very attentive, he looked after us very well even prempting what we wanted before we even had a chance to ask. I would also like to mention the security men and women at the gate who are very friendly and diligent. Adem at the gate is a really nice guy who made us laugh alot, he was always interested in our adventures each day and he was great at recommending places to go. Overall we had a really nice time here. Its a 10/10 from me.

We stayed in this property on 5th & 6th October 2023. Very chic place and it was so quite during our stay, not many guest around, so it felt like we have the entire hotel to us. I heard that it becomes much more busy summer holiday. However, it is around 90 rooms, so you will still have an amazing stay without feeling over crowded. The food 5/5, the facilities 5/5, the staff 5/5, the room 5/5 and overall stay was top notch. Now there is something I was not impressed with and I would like the lovely lady General Manager to perhaps try to do something about it: the staff is amazing, friendly and they go above and beyond their way to help you and assist you with any requests. Naturally, you feel like rewarding them with a tip or gratuity. Having said that, nowdays many people don’t use cash in hand but pay everything with a card instead. In this instance we did have cash that we forgot to exchange at the airport, we tried to do this in reception and we were told that they were not allowed to do that. Then we asked if we could have a cash advance from our room account with the card left in the system as guaranteed, still same answer that they were not allowed. Finally, we also tried when paying for drinks or signing any bill for whatever we were consuming to include in that bill a gratuity for the staff assisting us at that specific moment (this is a common practice in any other hotels in the world to do and it is even encourage to write the amount of tip on each bill) so you don’t need to carry cash but still happy to reward good service, again we were told that they are not allowed? The staff works really hard and we are happy to reward them when there is great service. However we could not found any possible way or alternative option to do it even though we tried to exchange money for their local currency. We will definitely come back again to this property and hopefully there are more flexibility in this matter in the future.

This is such a tranquil hotel. The rooms are comfortable. The food is excellent - they have the best salads, huge portions! They make amazing French fries. The breakfast has ample choice. Everything is super clean and taken care of. The pool is amazing. The staff are friendly and genuinely caring. We’ll be back.