DRAGUT POINT SOUTH HOTEL

The air conditioning and the telly in our room didn't work and nobody have managed to fix it, despite the fact, that I've asked for it twice. Cleaning was good only at the first day of our stay. The other days it was so-so, AND ONCE THE HOUSKEEPER TOOK THE OLD TOWELS, BUT DIDN'T BRING THE NEW ONES (!). We only got our towels in half an hour, after reporting this problem at the reception. For the last two days in our room there was no cleaning at all (!) Was this because we are Germanic? The beach was actually medieval. In fact, the beach itself was absent: only a thin stripe of sand with the only one raw of sunbeds. There were not enough sunbeds for all the guests of the hotel, so people just "booked" them, leaving their beach towels, or even fought for them. The public places of the hotel were clean, the staff of the hotel was polite.

Area is incredibly beautiful. It was our first trip to Turkey. The airport was much further away from the hotel than promoted, it took us 1.15 in a private taxi. Arrived late at night, one person on reception that hardly spoke English. Given key to room on 3rd floor, but it didn't work, after 15 minutes of not being able to get in, receptionist called for assistance. We finally got in to find aircon unit on floor. So, we went back to reception and was eventually. oved to another room along the corridor. No water in room, aircon blowing as fan but not cold, no tea and coffee making facilities. Internet was poor, so we couldn't connect. TV was not working. The next day we met our rep who spoke to reception and asked we be moved to a different room again, eventually on day 3 we were moved to the 1st floor. We were more than disappointed with the hotel. The images promoting the hotel are fantastic, but I guess taken a long time ago and by very clever photographers. The food hall is nothing like the images and the food likewise. There was an abundance of salads, eggs, cheese, and dips (we had no idea what anything was as there was no food labelling in the entire food hall). Hot food was questionable, pasta, lots of overcooked vegetables, rice, but no meat other than chicken, stewed, casseroled, boiled.... not a kebab in sight! You go to the lower ground floor to get your food and take it upstairs to the pool area to eat. Only entertainment was poolside DJ though on Saturday night there was a 30-minute Turkish dance troop. Kids entertainment from 9 pm that was 3 DJ songs . . . We did notice a game of water basketball. Was expecting nightly entertainment (we go all inclusive every time and every hotel we have been to have different entertainment nightly) . . . Overall rooms were not up to standard. Food - we ate cheese, bread and melon and although paid for all inclusive, we ate out every evening in the local restaurants (they guessed where we was staying as they said they have lots of people roaming up to their restaurant because the food quality at our hotel was bad). No aircon for first 6 days and the temperature was in late 30s early 40s, no tea and coffee making facilities in rooms as described in promotional material, no water provided but could be collected from bar BUT lift had sign saying no food or drinks to be taken to the rooms. Lifts often out of order (we were on 3rd floor for first 3 days, and I have mobility issues). Saw house keepers once during our stay. The private beach was one sunbed deep and full most of the time, as was the jetty and the stairs up and down the jetty was dangerous, we saw an older man fall and went to his rescue. All sunbeds around pool full most of the time. The communal toilets around bars and pool areas were beyond dirty, often flooded and no toilet paper or handwash. Lots of very watered-down drinks from the bar (I don't drink alcohol so was not a problem for me) coffee machine often out of order. Despite all, the area is beautiful, you just walk along the beach all the way to the busy, bustling town that is full of great bars, restaurants, and shops! We walked there daily. The market on Saturday was amazing! We spent most of our time in the town and went on a trip to Kos. We plan to go back in a few weeks as we made friends with some of the locals, but clearly NOT to this hotel. ....

I'm having a fantastic time here right now, room has been cleaned every day, facilities are great, staff are fantastic, very helpful. Bugra and the entertainment staff keep everyone entertained. It's a great holiday I'm coming again!!!!

The best experience ever, the best menager. Rooms are great and clean. We are satisfied. We will come again next year for sure. The food is great. Pool is clean and big enough. Everyone is polite. We recommend

Not a good start only 4 clothes hanger in our room when I asked for more was told the hotel does not have spare ones. The hair dryer had wires showing when I complained it was repaired with insulation tape. The front of the bath/ shower was hanging off and no shower screen so the bathroom floor was soaking wet and very slippery. No where to hang towels as the towel hooks/rail had obviously been broken and not replaced. Given a different room after numerous complaints but had to walk past the staff relaxing area which was like a filthy dump full of broken furniture and rubbish. Outdoor bar area was also full of broken dirty furniture and planters were being used by cats as toilets then the cats allowed on the tables. Not the nice relaxing holiday we had hoped for will never return to this hotel again