DOBEDAN WORLD PALACE

All personal are very kind and friendly, I should also point out that they can multiple languages. Guest Relations team are always ready to help with any questions. I was particularly impressed by the waiter Fatihh, who was always very responsive and professional in his work

First of all, I would like to extend extra thanks to Mr. Murat at the reception, and to Mr. Mustafa and Mr. Tunay from the restaurant staff. Overall, our stay at the hotel was good. Our room was a superior type and was quite adequate, especially the bed was comfortable. However, I would like to mention that during the last two nights, we noticed a smell similar to drain odor coming from the air conditioner. After ventilating the room and turning it back on, the smell didn’t return. Apart from that, the room was quite good. Regarding the food, the barbecue section was particularly excellent. However, the meat in the stews was quite tough and not very tasty, to be honest. The dessert buffet was also very good. The breakfast was quite satisfying as well. However, I would suggest changing the type of sausage that is served. As for alcohol, the variety of rakı was particularly impressive and good. However, when we asked for melon or cheese while drinking rakı by the sea in the evening, we were charged extra. I believe at least a small amount of melon or cheese should have been available, or no extra charge should have been applied. Regarding the cocktails, I can only say they were cocktails in name. They were very poorly made. They use a brand called Gordon’s or GMG for gin. Bottled beer was only available in the lobby; other bars used draft beer. As for Starbucks, I waited in line for 30 people. It can get very crowded at times. However, it was a good idea to have it. The only thing is, I found its location quite odd. It shouldn’t have been placed next to the adult pool. The adult pool is supposed to be quiet and peaceful, but it wasn’t due to the Starbucks. The adult pool is only in name an adult pool. Children enter, and families with babies are present. We complained about this several times, but the staff didn’t deal with it directly; instead, they called somewhere else. Apparently, customers have been getting into fights and causing trouble. When I asked the staff why there were no umbrellas on the pier, I got the same response. I was told that people fight and argue to reserve spots. Several staff members also mentioned that the quality of the guests has declined this year. I can’t comment on that. However, after experiencing an argument with a lady who claimed a sunbed as hers, I understood. I have no issues with the hotel itself, but the guests were predominantly Russians, Slavs, and people from Turkic republics. Sometimes, after announcements in Russian, there wasn’t even an announcement in Turkish. As an expat living in Malta, my spouse and I felt like foreigners in our own country. I suppose, due to their large numbers, the Russians were particularly rude. There were many tourists who didn’t understand the concept of waiting in line. These are not related to the hotel, so I can’t say anything about that. However, I can say that the few Turkish guests we met were in agreement with us on this. In short, I was satisfied with the hotel and the staff. By the way, the sea was beautiful and clean, not too wavy. The pool was 1.40 meters deep at most. I hope they add a pool bar; I really missed that. I would also like to mention a few things about the animation team. It was completely focused on Russians. I don’t need to say more. The à la carte Turkish restaurant was a pleasant experience. Additionally, the hotel is lush with greenery and very clean. When my spouse fell ill, they almost took us all the way to the pharmacy, and afterward, they accompanied us to a spot close to our room. Thank you also for the “get well soon” note. I repeat, the staff were very friendly and helpful. Moreover, the hotel has many thoughtful details. I have no doubt that the hotel owner is an animal lover. The kittens, in particular, were very cute. Please consider my feedback in a constructive way rather than destructive.

I spent 10 days in this hotel with my husband and 3-year-old child. It was a horrible experience. Terrible service, unfriendly staff. Most of them do not know either English or Russian, it is not clear what language to communicate with them. Hotel rooms and fixtures are outdated, housekeeping service is terrible. The children's pool is damaged in many places and my child injured his leg. The entire hotel, with its entertainment programs, is focused only on Russians. There is no entertainment program for children. Only cartoons and slides. Staff and manager will never help you with problems in solving. I will never come back here! The only thing I liked is the large and green area, but It's terrible Overall, I will never come here again. This hotel does not match the price with its service and this service is a shame for Turkey.

The staff didn't know English at all except at the reception. At all the kids pool it was dirty. At the kids club some things were with payment, i don't understand why you call it ultra all invlusive? The hotel is big but is old, needs a total reconstruction!

The hotel is heavily oriented towards a Russian audience, which may be a drawback for other guests. The staff mainly speaks Russian, making communication difficult if you don't know the language. Additionally, the evening programs feature only Russian music, which can be unappealing if you're expecting a more diverse cultural experience.