CLUB PRIVE BY RIXOS BELEK

So, we have stayed one week in october in ClubPrive. My 5 year old son every day had taken tennis lessons with Burkhan (young but experienced and very positive instructor). And I every evening had practicied with him. He has very nice technik, it was plesure to play with him.

Currently enjoying our last day at Rixos Premium Belek - Club Prive. We are a family of 7 from ages 71 to 12 years old. We were lucky enough to be able to stay in one of the 4 bedroom villa’s Club Prive at Rixos Premium Belek and what a beautiful experience. We had the most amazing butler Alena Boyshpolets. Alena created a WhatsApp group with my family, she was always so friendly and was always on call whenever we needed any help. She was just a text message away. In our private villa we had a private pool, seating area outside, 4 bedrooms all with en-suites, a lounge and a kitchen area. Everything was cleaned and topped up daily. Staying in Club Prive gave us access to a private dinning area (The Club house) which is open 24/7 and everything is cooked fresh and delicious, proper dinning experience. We also had access to a beach cabana for the duration of our stay which included drinks and food all day. Everyone was so friendly and nothing was too much hassle. We managed to book with the help of Alena 4 of the À la cart restaurants which were all lovely. We spent most of our time at the main pool as this is heated. We only ate at the hotel buffet once but there was so much choice and you definitely would not go hungry. Overall this has been an amazing holiday and we have made so many beautiful memories, this hotel is beautiful, definitely a must if you want abit of luxury. Thank you Alena for your hospitality, you have been amazing, thank you Rixos Premium Belek, your hotel is just so beautiful. I have been sharing my experience with all my family, friends and social media followers and this is definitely a hotel I will be recommending to every I know. Looking forward to returning and living the experience all over again. Definitely the best hotel in Belek.

It was our 4th time in the last 1.5 years at Club Prive in Belek. Unfortunately, it got much worse than it was before. The last positive reviews here are probably from the people, who don’t know how it can be. It’s a nice location, you can use your own villa and the cabana on the beach and also the facilities of the hotel Rixos Premium. It’s quite beneficial for the families with children (Kids Club and Kids Pool). The villas are getting older - the doors get difficult to open, there is mold in the bathrooms, the furniture is quite worn. The food is not fresh and worse than the one you get in the main hotel. E.g. the tuna tartar was not fresh judging by the colour and the taste, the salmon in the salad was not cooked properly - quite raw, waffles for the breakfast- burned, syrniki - just a hard piece of flour without any taste of the cottage cheese. The dining carte got bigger in comparison with the one even 4 months ago, but the lack of quality is obvious. We both got food poisoning in the middle of our vacation. After that I didn’t feel safe to eat at the Club House. And the main point - service. It has just gotten terrible and we are people with not so many demands. Waiting times - for food or buggy - at least 30 minutes, also for something small like coffee and a croissant. Problems communicated to your butler are handled in the way “your issue is very important for us”, but you never get a solution to it. Our own cherry on the top: 3 times in a raw the fast track was booked for us for the departure flight. This time we learned that, apparently, “the policy of Club Prive changed” in the airport. Nobody cared to let us know before that, even considering we were not the first time customers. Apology was not offered. The attempt to contact the higher level of the management to clarify it was not successful, which speaks also volumes about how Club Prive really “cares” about their loyal customers. For us it’s a sign to spend our vacation at the much better and modern competitors.

Thank you for the warm welcome and the exceptional care provided during our stay. We truly enjoyed our time at Club Prive and appreciated the excellent services you offered. Your hospitality made our vacation memorable, and we look forward to returning in the near future.

We're leaving here in tears. The best vacation is over... Everything was perfect. Villa: spacious, modern, wonderful layout (for each guest there is a private space and a bathroom), incredibly comfortable beds, pillows, cosmetics and accessories - everything is thought out to the smallest details. Service that`s impossible to compete with. On the second day, everyone knew about us: what do we prefer to drink, that we like melons more than watermelons, that we always eat fresh vegetables and herbs for breakfast, our allergies, etc. Very comfortable sandy beach with a gentle slope. Excellent food and very high-quality drinks for absolutely every taste, even for picky gourmets. You can praise everything indefinitely, but it's better to see for yourself, words are not enough. And, of course, it`s TEAM (beach club, club house, room service, housekeeping) that makes your stay excellent 24/7. Arda, Victoria are our incredible friends (a butler is just a position), you help so sincerely, warmly and it feels like you are taking care of the most beloved guest in your private home. With great love and see you again!