BEST WESTERN CANDIA

The woman at the reception at the hotel is not friendly. Initially everything was fine, they gave us a very nice room and we decided to stay. After that, we extended the room and they gave us another one for the same money in a terrible condition! The walls are full of holes, the bathroom is dirty and old, it ruined the whole mood!

Old, smelly and small room. Stayed with a group and checked out and went to a better hotel. Had an included dinner with poor quality, bland food. The breakfast is like a game of hide and seek. Large groups of people so it was even harder to find food.

No good reason to stay here. Front desk has a mean disposition. Rooms are frumpy, ugly and dated from 1950s maybe. Drapes don't even cover the window, so you can't make the room totally dark. Lack of electrical outlets except by door/washroom area. Poor lighting, uncomfortable beds, toilet takes several tries to flush, TV is tiny with screen size like a laptop; very little English channels. Buffet breakfast is a disaster with terrible croissants, over salty ham/spam meat, hard-boiled eggs weren't cooked right ... very disappointing. The elevators are a real joke straight from 1920s. Elevator buttons get unselected at a whim ... very slow and confusing. Bottom line ... Book elsewhere!

Stayed has it was booked by our tour company! When I saw our room I was literally in tears it was like a room from The Bates motel ! Painted wires bathroom from the 70’s cracked sink! Tiny room complete with blue shower curtain that l expected the old lady from the shining to be behind! The only saving grace was the roof terrace view & pool and the lovely staff up there! They do have 4* rooms although most were 2* then the cheek to have to pay a room tax of €7 ( going up to €10 next year) the area is a awful and Athens itself feels like a ghetto having travelled extensively though Greece won’t be going back to Athens ever

I've stayed in this hotel for a vacation with WeRoad, the first day of our trip and the last day. As we were 4 girls we were arranged in a triple room plus a folding bed for the fourth person. As many could imagine, there wasn't enough space to settle our luggage but manly to walk without stumble into each other. Also there weren't enough sockets to charge our devices, we had to take turns. The main disappointment was our last day, when we came back to the hotel to leave the next day and we girls found out that our room was just a triple, with no additional bed. As we complained, we were told that they were fully booked and they decided to then add a 4th folding bed. We then settled ourselves and went for dinner, but only when we came back at night, they told us they had a 4 bed room, when it basically made nonsense for us to move from our room as we would have left early the morning after. The room was there all along, but they only decided to give it to us after our many complaints but when it was already pointless. In conclusion, this hotel has 4 stars but as for our experience it would be a 2-3 stars. They have to improve their customer care to try to listen and meet the customer needs. As for the breakfast service, it was globally good, but I would add more vegan options.