AEGEAN PEARL

Stayed here with my mum in September for our first *proper* holiday in the sun in over 20 years… put a lot of thought into where we’d stay once we’d decided on Crete and glad we picked Pearl Hotels. We ended up staying in the Aegean Pearl which shares some of the facilities with the Pearl Beach Hotel. The room was spotless, facilities were great and there was plenty space for us to both get ready comfortably - though we were glad we had 2 bathrooms which was a perfect bonus! Unfortunately my mum had hurt her back just before our holiday which meant we spent a bit more time in the hotel than we planned to. Thankfully there was a great selection of food - even for fussier people like us and we ate well every day. The staff in the restaurant especially were so kind and Anna is amazing her customer service is 10/10! There’s also a good entertainment program and clean (but freezing cold swimming pools) we stuck to the beach across the street. There was a heavy rain storm on one of our days so we went down to the spa in the afternoon which was nice but there’s so much to do in town we probably wouldn’t do it in the better weather - again staff so kind! The city centre is about a 15-20 minute walk, there’s a hop on/hop off bus which goes from a little further along the street into town and also a taxi rank across the road which costs about €6 to town. Only 2 small things which could be better (apart from a heated pool…) the shower curtain didn’t quite reach the floor so water trickled out and the air con could be colder as we found it quite hot at night … even a fan to borrow would have been ideal. Honestly couldn’t ask for a better experience and can’t wait to come back this year.

We found the hotel to be perfectly located for us. Its quiet and not located far from the old town. A leisurely 40 minutes walk or cheap 5 minute taxi ride. The room was clean, spacious, well equipped and modern as expected for a 5 star hotel. The staff were very friendly and professional. We opted to only have breakfast as we like to try out the local cuisine. The breakfast itself was very good quality and varied. The local tavernas and restaurants were all excellent and very good value for money. Even on our last day we had a very late flight, the hotel team looked after us allowing us to store our suitcases and use all the facilities. All in all I fantastic break. Thank you

All staff polite - a high professional team. Very clean rooms and spacious, suitable for families. Indoor pool was the highlight due to windy weather these days. Fresh orange juice every day also nice choice. Highly Recommended hotel. Thank you for your hospitality! Anna Strataki

We spent one week in august and I have to say that this hotel is wonderful. We had room with side sea view and luckily it was allmost sea view. We checked into the hotel very late in the evening and we were shown to our room. There was complimentary fruit platter and small wine bottle on the table and 2 water bottles in the fridge witch was nice surprise. Room itself was very clean with open bathroom layout (there are rooms with enclosed bathroom but in those rooms bathroom is usually small). Room was cleaned perfectly everyday. Some of the furnitures were little worn but still in good condition and bed and pillows were very comfortable (I also checked mattress and it was clean). Plenty of closet space for clothes and other items. The air conditioning was quiet and efficient. Buffet breakfast was plentiful and coffee was served to the table. Gluten-free bread available upon request. After 10 am to 12am breakfast is called "late breakfast" and was more of continental style. There is program everyday, in the mornings yoga and aqua fit and in the evenings different kinds of animations and on monday there was "Rethymon by night" guided evening walk in the city centre wich was very good and interesting. The beach in front of the hotel was free (if you are staying Aegean Pearl, otherwise there was small fee) and there was always space available. You can order drinks and food directly to your sun lounger and service was very good and fast (thank you Ioanna). There are pebbles in front of the waterline and larger stones in water so swimming shoes are recommended. Special thanks to waiters in hotel restaurant "Resmo", service was excellent and food amazing (we ate there 14.8) Hotel offers also "Holiday Concierge" service and you can ask all kinds of recommendations for what to do and see and eat. So thank you Uli, your advice and tips were excellent. We would definitely return to this hotel.

Perfect service for everything, especially in the restaurant, everything was perfect and everything was on time, the service was professional from early in the morning, I asked for some special coffee at 6:30, it was very easy for the lady who was there in the morning, we felt like we were at home. Thank you for everything.