BELLIS DELUXE HOTEL

Overall very good hotel. BUT pools are freezing cold, nobody could not swim there! This expencive hotel should and could offer heated pools! This is big downsize! At autumn you can swim in the sea, but in spring you can not swim there at all. Only kids pool were heated.

Very clean and nice Hotel for the family vacations, we were traveling with 2 kids of 14y and 4y. Very polite and friendly stuff. Delicious food, everyday there is something different. Nice sandy beach, and most important heated pools (adults and kids aquapark and indoor pool) Kids evening shows where almost the same, but smaller one liked Kids Disco.

This hotel is good, I would have given this hotel 5/5 if it wasn’t for the couple of points I will discuss later Overall, very clean, great resort, and very big, the Zoo is a great added bonus and kids loved it. We had the family room, it was ok, a bit tired, and only one toilet, tiny bath and sink area for two rooms and 4 people was not great. Food was amazing, the drinks, coffee, cafe, and food options are endless. This hotel is relaxed, and everything works really well. Feedback points: - Staff in this hotel find it very hard to communicate or speak English, I have stayed at 3-4 others resorts in Antalya and never experienced it this bad. This is something you must fix. It’s a universal language, and never experienced it this bad in any other country I have been, or anywhere else in Turkey. - I caught a sickness bug on my last day, non stop vomiting, went to the Dr office nobody there, called a number, nurse initially advised not open and bye, she then came reluctantly as I was ‘No Doctor?’, The Dr is not on site, sorry we can’t help you, and go to guest relations. What are guest relations going to do? You need to go to the hospital for a check up if you want a paracetamol was her response. Again how can a nurse not speak English, it was so hard to communicate. This is a risk to anyone coming to this hotel, a Doctor is not available or onsite 24hrs a day as I found when I needed help. I was shocked, and for a simple request of a paracetamol or anti sickness tablet, I was required to visit the hospital, according to the nurse. Crazy? What if it was a serious incident?? This can not be acceptable - Your outdoor pools for a 5 star hotel at this cost should be heated. Unacceptable they are not. I can’t give this hotel any more than 4 out of 5, especially with how the Nurse handled the situation when I needed help. Disappointed.

My first impression was the rooms were small and plain. Nothing luxurious about them. Same as any hotel room you might stay in for £40 a night. The staff are super friendly and work very hard, but there are simply not enough of them to look after so many guests. During lunch the small restaurants are overcrowded and if there is a free table it’s disgusting and dirty from the previous guests. It takes the staff ages to clear the tables for new guests. The main restaurant is a buffet, and I admit I hate buffets, but this one is terrible. Tons of food with absolutely nothing I enjoy. I’ve mainly been subsisting on bread rolls, but the butter is weird and unpleasant, so not even that is nice. There is loads of salad, but not one decent dressing. I’ve honestly never enjoyed a vacation less. I booked an a la carte restaurant for me and my wife, at an extra cost, so I might be able to enjoy at least one meal, but no, the Steak House was “closed for now”. So instead I booked us into the Asian restaurant. Several hours later I received a call from guest services telling me they couldn’t honor my booking because they only open the restaurant if they have at least 10 guests, and they only had 5 people booked that night. This is not 5 Star treatment at all. This is 3rd rate treatment. All the bars have too little staff on them so no matter what, you must wait several minutes to get a drink. I ordered room service, at an extra charge. I ordered “Fillet Steak”. I received lamb chops. I HATE Lamb. I called to get the correct order and I received very fatty rump steak pieces that I ate about 20% of. I know there is a language difference, but in this day and age, an expensive “5 Star Resort” can google the correct word for the cut of meat they are serving their paying guests. I absolutely hate it here and found myself needing a vacation from this god awful vacation 2 days in. I can’t wait to get home, which is kind of the opposite of what vacations are for. This was the biggest waste of money I’ve ever spent. It just makes me feel sad and stupid for spending £8,000 I’d rather have spent at home.

Its a rubbish hotel. We are staying here now and this is a scam here, rooms are really small compared to other hotels we stayed. The we booked tennis and they said come at 7pm we booked for 7pm and now they asking £20 for flood lights what’s the point of booking tennis then its not free… Service and staff is really really bad and staff is rude. I am saying stay away and book a better hotel we booked Titanic belek it was much better. Guys stay away from this hotel. I am in room 1454 and rubbish rooms size and rude staff…