LEFKONIKO BAY

The hotel located close to sea side and it is very comfortable to reach the beach. The atmosphere is friendly, the staff of the hotel are helpfull, nice, making feel you comfortable. The breakfasts and dinners were nice, the food is good. There are a lot of restaurants, clubs, shops around, not so far away from old city of Ritimno, great location.

The worst hotel practice in my life. Very bad, old and dirty rooms with coackroaches and a smell of dampness. Worst mattases and no comforf. It was mentioned as a twin bad, but actually there were just two bads brought together. Food was poor, but kitchen staff is good and friendly. Reception staffs english is poor and cleaning is organized awefully. They were not bringing shampoes, gels, towels. They were not cleaning too good. Never choose this hotel. The only adventage is the location (close to the beach, best restaurants, city center, old town). You can find another better hotels in the same location. Better to pay a little bit more, but at least you will avoid many main global issues (like coackroaches in the bathroom, dirty room, missing towels and shampoes).

I have been to The Lefkoniko many times over the years, and still I keep going back. There is a great atmosphere generated by the staff and the management. This is a family run hotel, which probably explains the personal touch. The staff are efficient , friendly, and helpful (reception/restaurant/bar/cleaning) Overall standards are excellent. The A/I catering is spot on. With its pool and sun area , but the beach is literally one minute walk away. Also a walk in to the Old Town (20 mins) is a must.. Do yourself a favour and try The Lefkoniko.

I booked to stay in Lefkoniko Bay hotel via booking.com and was put in their cheaper sister hotel Lefkoniko Beach hotel. There was nothing to confirm I would be staying in a different hotel. No sign of Lefkoniko Beach on Booking.com otherwise I would I chosen it if I wanted to stay there. I expect to stay at the hotel I booked for and not palmed of to a downgraded hotel. When complaining to both receptionist and manager they were extremely rude and threatening. Told me they choose where the guest stays, not us. They can do what they like as it’s their hotel. They don’t have to mention you may be put in another hotel on booking.com and it’s not their problem if you booked with booking.com. I would not recommend this hotel at all, they seem to think that they can get away with misusing their guests by advertising the rooms from their best hotel which is what you’d expect to stay in and they put you in somewhere different. I worked for a hotel chain where we have three hotels in my hometown and would never misuse our guest by telling them they’re staying in a completely different hotel to what they booked for. The manager needs some customer service training and so does the receptionist as they clearly don’t know how to treat their guest properly. I don’t care if they’ve had 15 years in the hotel industry, I’ve had 10 and was absolutely appalled by their treatment.

Food tasted very good, many options. Staff and customer service was the best, never been in a hotel where is that kind of nice persons. If I will come again in Greece I want this hotel😍Our rooms was cleaned every day and rooms was homely. I recommend this place!