EUPHORIA RESORT

Overall a smart, well kept all-inclusive with modern, clean rooms, large pools, beautiful beach, gym, spa, great water park for the kids. However, a few things put a dampener on our experience: * Disappointing food & drink (quality as well as selection/range) in both the buffet and the so-called a la carte restaurants * Slow service in the restaurants (staff was friendly but they didn't seem to be very well organised) * The beach was full of litter - during a walk along the beautiful beach, I picked up an armful of plastic waste. So sad. * Hospital ward lighting and bad acoustics (noisy) in the lobby bar and the restaurants - extremely un-cozy. * The rooms (we stayed in a family room with a side sea view as well as a suite with our own pool) have absolutely no hooks or towel racks or anywhere at all to hang anything. You're forced to put your towels, swim suits, clothes on the floor. E.g. when you go to take a shower, you have to put the towel on the floor outside the shower cubicle... * You can't lock the (frosted glass) toilet door... Felt a bit like going to the toilet in public. Awkward. * The village and area surrounding the hotel was very sad - garbage and litter absolutely everywhere, abandoned properties, stray cats... A stark contrast to the hotel grounds.

Overall, an excellent stay in October! Best bits: - Large and modern hotel with lots of space around the pool, next to a nice, secluded beach (although stoney). - Service was excellent - possibly the best we’ve experienced. Everyone was very friendly and helpful - Food - we all found it to be excellent - both the buffet and the a la carte. Bits I would like to see improved: - The pool is not heated, so it’s very cold in October. This really limits the amount of fun you can have in and around the pool. Even if one small section of this very large pool could be separated out and heated, it would be so much better. - it needs a kids/teens play room (pool, video games) which can be used in the evenings - consider prioritising families with young children for early slots in the a la carte restaurants, for everyone’s benefit

Everything was perfect. Seriously, I had an amazing time, and I would love to return! From the moment we arrived we were made to feel so welcome. Our room was so nice and clean, the room design is modern. We loved the all inclusive experience. It's great that you get to both have the buffet, but also choose from the ala carte restaurants three times per week. Also, it was so relaxing to be by the pool and the attentive staff that would serve us when ever we needed.

This is absolutely not a 5 star hotel, I’m sorry to say. There are some nice things, it’s not all bad but way too many things that let it down. Yes it’s October, but all pools are absolutely freezing, including the water park. I brought wetsuits for the kids which has been a life saver. Even the indoor spa pool isn’t warm. That’s meant to be heated but really doesn’t feel it. The rooms are pretty good. Decent size, beds are comfy, nice smelling toiletries BUT how can you call yourself an ULTRA all inclusive when the only thing in the mini bar is water and you only get 4 coffee capsules and then have to pay €2 for each extra capsule?! There are very limited supplies in the bathroom, just shower gel, soap, shampoo and conditioner. No cotton buds etc but hairdryer is very decent. Could do with some drawers/shelves in the room. There’s only one small drawer and the wardrobe. The water park is great - apart from being freezing cold. Good slides for both older and younger kids and you can easily keep an eye on both. It’s right next to the little playground which is handy. The food kiosk has slushies, waffles, ice cream and other drinks which the kids love. The only bad thing is that some guests seem to think it’s ok to leave their litter lying around after they leave and nobody cleans it up. Gym is very small and not the best equipped but it’s ok. Kids club looks good, we’ve only popped in so far. They seem to have a good spectrum of activities and the staff seemed nice. Slightly frustratingly adults can’t stay in there with kids which is a shame as the pool table, play stations and table football are only in the kids club. There is no other games room. That’s another minus for this hotel. There is not much else to do for kids and adults together. There are some tennis courts and one ping pong table but it’s far too windy at the moment. Food - this is by far the worst thing. Breakfast is reasonable. A good selection of items but the overall quality of everything lets it down. Even the fruit isn’t very nice - melon tastes off, peaches are bruised, bananas are green or brown. Lunch is bad. Limited choice, quality is not good. Salad bar is decent and nice ice cream but all the cooked food doesn’t taste good. My kids are not fussy eaters and we’re struggling to find stuff we want to eat. For dinner, the buffet is marginally better. More choice at least. The a la carte restaurants only have availability at 9 or 9.30pm do that’s not an option with young kids. This is a biggie for me. I want to come away and eat nice food. Other places we’ve stayed in Crete had amazing food. The food really lets this hotel down and it does not deserve to be 5 star. The staff overall seem nice and I can see they’re working hard. They seem rushed off their feet at times. But management really need to pay attention to some of the things I’ve mentioned if they want to be called a 5 star hotel. The overall design and look of the hotel is nice. The outdoor pool is good. It has a nice man made beach area which is great for kids. The shop at the entrance is decent too. Good selection of stuff and not too expensive. There is a lot of potential here but a lot of things that need improving. I would not recommend it to others right now.

Excellent hotel complex with very good facilities. Bedroom spacious with extra large bed. Bathroom facilities need attention. The handheld shower head had no spray adjustment and there was no bidet in toilet. Buffet was open at convenient times and the food choices good. Breakfast scrambled eggs were excellent but the bacon either under cooked or too well done and tough. British or Danish bacon would be a great improvement.