MESSONGHI BEACH HOTEL

This was by far our worst all inclusive holiday in 15 years. We stayed the first week of October. On arrival at 11:30pm we had to wait to check in and then were pointed over to a separate block (Riverside) to our room. No offer of help with cases and no offer of a drink ( not even water ) . You have to pay for bottled water but the supermarket across the road has bottles at 30 cents The room was more basic than a travelodge (we booked and paid for a superior room) and it was not clean. There were small areas of mould in the room and more in the bathroom. The shower was so tiny that when I tried to wash my hair I kept knocking the shower tap which would change the temp. Sat on the toilet our knees were on the sink (and I'm a UK size 12 and only 5'6") . The hotel was clearly tired and dated. We got up to a lovely sunny day and went for breakfast. WOW! if I thought the room wasn't up to standard breakfast was awful. We had to search for a table, then queue for our food waiting nearly 10 minutes to get near the front to collect a plate. Food was lukewarm at best! This didn't change for any of the meals, well except the queue time. One evening it was 20 minutes. There was a good selection of main course food. Not too many dessert selection but ice cream was always available. The hotel has direct beach access and this was lovely. We sat on the beach. This has its own beach bar (free cocktails are vile , but if you pay for them they are lovely) . It also serves freshly made Pizza . Although we read you had to pay for these sunbeds we were never asked to and we stayed all day. Just slightly further down we discovered a second restaurant which was lovely and quiet. We ate lunch there. Again it was luke warm but no queues, and it was so nice to eat overlooking the sea. The pools are great in size and had lifeguards. The areas were never cleaned during our time there. Towels which had been left prior to our arrival were still there when we left and added to that sunbeds that were moved were never tidies up for next morning. Abandoned cups / drinks stayed for days which is probably why there are so many ants! Each day we saw people around the pool requiring first aid on their feet although we never encountered an issue. My husband wasn't ill but I was and I've never been so ill. On speaking to others around the pool and at night it seems most parties had also had someone in the group with the sickness / diarrhea at some point. This hotel is in a great location and with the right makeover could be superb. The bar / pool staff were absolutely lovely. The various bars etc are well stocked and with the right management in the restaurants they could be tuned into a far better eating experience. Walking out of the hotel there are loads of bars, mini marts and eating establishments close by. A bus at the end of the drive can take you into the city centre. The reception / management staff were a tad rude to say the least. The hotel needs a really good clean and a huge upgrade.

Never again, much better 3star hotels for the same price, went in October with my daughter never been on a holiday that I absolutely hated but this was it, food horrible and little to choose from. No glasses not even in the bar, head bar man with the beard so rude , colour of the room was so dreary it was depressing.. honestly say never again plus I was eaten alive to make things worse

We have been coming to Moratika and using this hotel since 2016 sometimes visiting twice a year, sadly this is the last time as I would not return again due to extremely poor quality of food and drinks, we ate out most nights , the times we did use the dining area we had to queue up like we were in a school canteen holding our plates, for a 4 star hotel this is poor service and surely should be addressed Meal times should be an enjoyable experience We usually stay in the Riverside rooms This time we were over next to the Spa Our room was small cramped and the shower cubicle almost impossible to use due to it being so small Next Summer we will use Sentido Apollo Palace hotel further along in Messonghi that hotel offers a much higher standard of service and is also 4*

Stayed here in September for two long weeks. Definitely not a 4* and the all inclusive was extremely disappointing. So limited for drinks. Barely any choice. Mostly served in paper cups and thats inside too. Last year in Rhodes the AI menu had a local drink for every brand drink. Now the food, it was awful. Everyday the exact same , and yes it is cold just like the other reviews. Food being held in hot cupboards that are not plugged in. Really!!! No show cooking, no theme nights and their Greek night was terrible. If you cant get that right !!! It was no where near 4* . Had to-pay €7 pd Tourist tax . Rip off Our actual room was ok but the bathroom drains stunk. Shower very small and very difficult to get temperature right. Outside area had a sewage smell ( again in other reviews) and was disgusting. Beach area is lovely and stunning views. Best bit of hotel. Sand is like a building site. . The guy (wasp man) serving drinks is a legend. Working all day surrounded by wasps. Staff are a huge credit to this hotel. Look after them. Location isnt the best. Not much outside the complex. We did a few trips with Soulas travels . Blue Lagoon was fab and a Grand tour of the island . Definitely go here for your trips , lovely lady . I would not recommend this hotel like it is now. Mitsis has taken it over since we were there . They have a lot to change. It really could be something special. If the food and drink is good you can overlook other things. The entertainment might have been ok if the area was bigger too. Like the French side who have a very nice area just for them. Lose this separation its not doing you any favours. Whoever is in charge of food and drink need to be replaced.

I would never return to this hotel. We go on a family holiday every year and this has to be the worst hotel I’ve ever stayed at. Also don’t join the Facebook group because it only allows positive reviews and any negative reviews get deleted. While at my stay I availed of the laundry service, my laundry was late getting back to me and when I did receive it I noticed a massive chunk of my clothes were missing and it was too late to go to the police as I had a flight in less than 5 hours and it was already past midnight of me trying to get the hotel to do something. Never have i experienced such horrible service and I’m at a big loss of my clothes that I never got back. Also the smell across the resort was disgusting, not sure what that was about but definitely look elsewhere for a good holiday