PELEKAS MONASTERY OPERATED BY ELLA RESORTS

Set in a peaceful location with easy access to the beach, the location is perfect for a relaxing break. The staff were attentive and friendly and made you feel that you were a special guest. The rooms were well maintained and housekeeping staff made sure that each day's clear up was to the same high standards.

The hotel is located directly above the beach. The sandy beach is a dream. In the Spa Lia and Romina are doing a great job. The massage is wonderful. The rooms and the hotel in general need a complete renovation. It is good that the hotel will close soon for rebuilding. The service in the restaurant Petra is great. Thanks a lot to the entire team. Breakfeast is good but dinner is not good at all. The dinner and the athmosphere in the restaurant Tortuga is amazing. The team at the reception is very helpful. They fulfill every wish imidiately. Thanks also to the housekeeping. The pool area is very nice. The programme at the pool bar in the evening is entertaining. We hope to come back after renovation to enjoy this nice place than hopefully in an even better shape.

We chose all inclusive at this lovely hotel but the package was very limited compared to other AI packages we’ve experienced. We were upgraded to a junior suite on arrival which was great. The room was comfortable with a separate seating area and a large balcony with views over the beach. The bathroom needs a bit of attention however. Shower over the bath worked fine but there was no plug for the bath! The room was not serviced particularly well though. The food in the main restaurant was very good and for most of our 10 days we ate well, but the choices at times were limited for our taste. The outdoor eating area outside the restaurant was lovely and beer, soft drinks and wine was all on tap for those on AI. The wine was quite drinkable. Our main issue was with the very limited eating venues for all inclusive guests, basically there wasn’t any! All meals had to be taken in the main restaurant. If we had wanted to eat lunch at the beach bar or pool bar we had to pay full price! This just seems very wrong. The beach is lovely but the sun beds and parasols do need upgrading. We didn’t use the pool so can’t comment on it. The reception staff were generally very helpful but they didn’t seem to understand our point about the lack of venue choice for lunch for AI guests and that they could at least offer a supplement for food at these restaurants.

Awesome spa massage. Just what I needed to be as relaxed as possible. Got the 20 minute tailored massage with Mar. Excellent. Would go again. That and swimming in the sea just makes it all awesome. Easy to book online and right on time and on site as well.

First the positives. Stunning location with amazing beach front views, sunset and sun rise. Tranquil ambience about the hotel resort with mostly very friendly and pleasant staff. Sadly it’s not a 5 star hotel by any standards. I wouldn’t even rate it a 3 star. It is dated and needs a complete renovation to match the beautiful location. Rooms look tired and dated with dirty curtains, ugly and broken tiling on the floors and bathrooms. Bathroom basin and bath had rusty old taps, dirty chipped old basin and bath. The toilet had a cheap flimsy toilet seat that was smaller than the pan. The bidet tap did not work at all. Bath had a shower head fixed to the tap and a dirty old shower curtain. Everything including wall paint, tiles, fittings and fixtures looked aging and old. Reception staff on arrival were rude and kept us waiting for almost 30 mins while other new guests were sent straight to their rooms on arrival. When asked why guests checking in after us went straight to rooms, we were told our room was not ready whilst theirs were and this was down to housekeeping. It felt obvious we were 3 coloured people while the other guests were all white who were provided rooms instantly on arrival. So I made a point of how it made us feel. Within 2 mins of this comment our room was ready and I was told it was one of the best rooms they had. Not true!! On arrival to the room it smelt of sewage in the bathroom. As did many parts of the resort as we walked through. The bathroom was dirty and unclean. We asked for 3 single beds two weeks in advance and there were two singles joined together and a sofa bed in the room. We were told housekeeping would split the beds but could not swap the sofa bed for a 3rd single bed. We waited 5 hours and made 3 requests for the two singles to be split and bedding to resolve the issue. Each time being told they were on the way. The room was set up for two despite booking for 3 adults. 1 extra cup, glass, robe, slippers, tea/ coffee milk and toiletries were not provided until late in the evening several hours later despite 3 requests. Tea/coffee/ Milk was never replenished for 3 people the remaining days, only enough for two. Only 1 bottle of water provide for three people per night. The mattress on the beds were worn and very uncomfortable. But the Pillows were good. We booked half board, But No drinks included for dinner in half board booking. Most guests staying all inclusive said drinks were awful and we noticed the same when we had them for breakfast. Food was okay for breakfast and dinner but nothing outstanding. There was little or no animation or entertainment.