RIXOS PARK BELEK

Travelled as a family of 6. 4 Adults and 2 children 13 & 14. First of all I want to say that we had a really good holiday. I cant honestly say that it is quite there as a 5 star hotel but I can say that with a few improvements it certainly could be, and they are definitely trying but falling short in some areas ( My major gripe wouldn't affect the star rating but I think it is something the hotel could fix quite easily) 1 - Hotel and accommodation. Hotel itself is very high standard in reception / Communal areas. This complex is huge, our room was in the orient part of the complex which is a "good" walk away from the main hotel, however... there are golf buggies collecting at buggy stops around the complex regularly. At busy times, expect to wait for another or take the walk. Our room was spacious and the furnishings were good. The quality of the bed and bedding is excellent. Rooms were cleaned to a good standard. If I was to be picky, they are a little bit tired in places and could be a bit cleaner but standard was fine. Safe is also available in the wardrobe free to use which is good. Hairdryer is not as powerful as a usual UK hairdryer and available in the bathroom but good to have it. 2. Food - Breakfast and Dinner is served in the main restaurant. At busy times there was a small queue which at first I was slightly concerned about however, the reason for this is that the staff, rather than let people randomly wander around the restaurant looking for a table, they had quite a slick operation where they found a table for you. We never waited longer than 1 minute for a table. Food was good quality and plenty of choice, service at the table for drinks was good. Lunch is also available at peoples restaurant near the pool. This was ordered from menu and cooked fresh, this was excellent. Couldn't get a reservation at the Al a Carte which was disappointing but because the main restaurant was fine this wasn't too much of an issue. 3. Drinks - all premium, no rubbish, mixers served in bottles etc. Service available around the pool via an app - all excellent 4. Pool area - One pool was heated and one was cold, plenty of sunbeds either around the pool, on the grass and on the beach. 5. Staff - Absolutely excellent, probably the best service we have had at any hotel. They go out of their way to attend to anything you need at all. 6. My Gripe - The house keepers in our block were extremely loud, of course I except that the trolleys and general cleaning will make noise as in every other hotel, but on most mornings, the actual house keepers were literally shouting/talking at the top of their voices that it was impossible not to wake guests up, and to be clear this was early morning not that we were sleeping in late. This was very frustrating and by the end of our trip we were all a little exhausted because of it. Thankfully I think this could be easily addressed by the hotel. ( Block 6000's) Overall, Very good and so close to being 5 star in my opinion with a few improvements, its clear to see that the hotel are trying to achieve high standards. We would definitely consider returning as we had an excellent time overall. Good Luck Rixos Park Belek

This hotel was disappointing, especially given the high price. It did not meet our expectations. The hotel was extremely crowded, primarily with Russian guests, and mealtimes felt chaotic. We had to compete for a table and then wait in line to get food at the buffet. While the food itself was good, accessing it through the crowds was a challenge. Finding a sun lounger was nearly impossible, and most days we spent time wandering around or sharing one bed between four of us. This was especially challenging as we were traveling with elderly family members, and the hotel lacked any accommodation or assistance for disabled guests, making their stay far from enjoyable. I would also caution any woman against booking a massage with a male masseuse at this hotel. Instead of receiving a professional, respectful service, I felt the behavior was overly intimate and crossed boundaries, which left me feeling uncomfortable and disrespected. The pool area was noisy, with loud house music that clashed with the relaxing atmosphere we were hoping for. Our room was located at the farthest point from the main building, a 15-minute walk away, and felt outdated. We dealt with a broken shower head, malfunctioning air conditioning, and curtains that came off the rails. Overall, I would not recommend this hotel.

It was an amazing place to stay especially for the couples and families .. feels like your home The hotel is clean and fresh .. the hospitality of the staff especially mr ALPER BAYDAN was so much helpful and gently giving an advices about the city leading us to get the best experience at this hotel Thank you all and we will back again soon …

We had dinner at The Grill and had an exceptional experience. The food was perfect—every dish was expertly crafted and bursting with flavor. The highlight of my visit was the impeccable service, particularly from Illker, who went above and beyond to ensure we had a wonderful time.

**Positives:** 1. Aesthetics: The hotel and its surrounding grounds are visually appealing, offering a serene environment for a relaxing vacation. 2. Spacious Rooms: The rooms are adequately sized, providing a comfortable space to unwind after a day of exploring. 3. Friendly Staff: The hotel staff is amiable and willing to assist guests with any concerns or requests, although their English proficiency could be improved. 4. Complimentary Access to Land of Legends: Guests can enjoy free access to the Land of Legends theme park. 5. Poolside Drink Service: A convenient service allows guests to have drinks delivered to their sunbeds while lounging by the pool. **Negatives:** 1. Food Variety: As an all-inclusive hotel, the food selection can become repetitive over time. The quality of meat dishes could also be improved, as they often seemed overcooked and lukewarm. Additionally, drink service and table clearing were slow, likely due to insufficient staffing. 2. Inconsistent Housekeeping: Housekeeping services were not always thorough, with glasses left uncleaned and work surfaces not wiped down daily. 3. Communication: The hotel could benefit from improved communication with guests. For instance, joining a WhatsApp group for updates proved futile, as no notifications were received. For example, we were never informed that we didn't need to bring towels to the Land of Legends, as they are provided for Rixos customers. 4. Heated Pool: Contrary to expectations, the heated pool was uncomfortably cold, which was a real disappointment, as one of the hotel's main attractions was the heated pool. **Tips:** 1. Transportation: Guests can take a taxi to Belek for €10 or catch a bus from outside the hotel for just €1. The bus runs every half hour until 10 pm, making it a convenient option for exploring the area. 2. Belek Market: On Saturdays, a lively market takes place near the central Belek mosque, offering a unique shopping experience with various goods on sale. Overall, Rixos Park provides a pleasant stay for guests seeking a vacation in Belek, Turkey. However, certain areas could be improved to elevate the guest experience. There are definitely better hotels in the area.